TLNYC 'ALL SALES FINAL POLICY
Thank you for supporting Tomorrow's Leaders NYC (TLNYC) by purchasing our organizational products. Your purchase directly supports all programming and services offered by TLNYC, a 9-year-old 501(C)3 nonprofit organization that provides social, emotional, and academic support services to students in grades 6-12.
All TLNYC Merchandise items (unless specified) are "made to order" at the time of purchase; therefore, all sales are final. Returns and/or exchanges are not supported even when patrons order the wrong size, color, or simply do not like the product.
In the case of damaged products and/or products with a manufacturing error, the patron must contact TLNYC within 48-hours of receiving the package at firstname.lastname@example.org. This correspondence must include a detailed account of the damage or manufacturing error. Items to be included in the message should be:
- Your First and Last Name
- Email Address
- Contact Phone Number
- Order Number
- A detailed account of the issue (print, product, shipping, or other)
- A full image of the product. (Be sure to have good lighting, lay the garment flat, and include the entire garment in the photo)
- At least two (2) images that clearly show the detailed issue(s), if applicable.